Name: Journey Audiology and Hearing Care
Address: 830 Vermillion Street, Hastings, MN, 55033, USA
Telephone: (651) 661-1052

Byrgen Chapin

Audiology Assistant

About

Byrgen graduated from University of Wisconsin-River Falls in 2021 with two bachelor’s degrees: Bachelor of Science in Communication Sciences and Disorders & a Bachelor of Science: Biomedical Sciences. She worked for family medicine until 2025 and joined the Journey team in October 2025.

She has worked with individuals of all scopes, and has a compassionate understanding that every person, and every hearing need, is individualized. Byrgen is patient and always wants to make sure you feel heard and valued. She believes that the key to quality care from your care team is listening, mutual respect, and kindness.

Outside of work, Byrgen enjoys a range of hobbies, from crafting, cooking, games, concerts, and volunteering in the community. You may find Byrgen at a local thrift shop or antique store on her days off! Byrgen believes that having peaceful and enjoyable experiences in life is critical for maintaining balance.

Frequently Asked Questions

Do I still need in-office visits if I do concierge hearing care?

While many follow-up appointments and hearing aid adjustments can be completed remotely, some services—such as hearing evaluations, ear examinations, or new hearing aid fittings—are best performed in person. We’ll help you determine which visits can be handled remotely.

Can older adults use remote hearing care?

Of course! Many older adults enjoy the convenience of remote hearing care, especially if traveling is difficult or if they are traveling to see grandkids and friends. Our team provides simple instructions and support to make the technology easy to use, and family members are always welcome to assist during appointments. Just give us a call at (651) 661-1052 to set up a remote hearing care appointment.

Can patients outside Hastings receive remote hearing aid support?

Absolutely! If you move, if your hearing aids came from us, or your hearing aids are compatible with our remote programming, we can often provide ongoing support even if you live or move outside of Hastings. We can also do this if you are temporarily away from home and traveling. We’ll let you know if your devices are eligible and if we see any concerns with servicing your location remotely or via telehealth. Contact us by phone today to get more information. Just give us a call at (651) 661-1052.

Can snowbirds receive hearing aid adjustments while traveling?

Yes! We absolutely love our snowbird patients and happily serve our patients a they travel with a variety of needs. One of the biggest benefits of remote hearing care is that many hearing aid programming adjustments can be completed while you’re away from Minnesota. Whether you’re spending the winter in Arizona, Florida, or elsewhere, we’re often able to help you stay connected without interrupting your travels.

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