Please reach out to us if you cannot find an answer to your question.
The Process
What makes Journey Audiology different from other audiology practices?
Journey Audiology is committed to providing personalized care to each patient. There is no “one-size-fits-all” hearing loss treatment and we come to the table ready to work with you to find your best solution.
We also are able to offer mobile services to those who have a hard time moving around or don’t have access to transportation.
What types of hearing aids does Journey Audiology offer?
Journey Audiology offers a variety of hearing aid styles and brands, including behind-the-ear, receiver-in-the-ear, custom devices, and invisible-in-canal options. We work with all the major manufacturers which include Resound, Oticon, Starkey, Phonak, Unitron, Signia, and Widex. Our audiologist will work with you to select the best hearing aid for your lifestyle and budget.
What does a hearing evaluation involve?
A hearing evaluation at Journey Audiology typically involves a series of tests to evaluate your hearing function. These tests include a pure-tone audiometry test, speech recognition tests, speech-in-noise testing, and possible middle ear testing. Based on the results of these tests, we will recommend appropriate treatment and/or referral options.
What are some signs of hearing loss?
Some common signs of hearing loss include difficulty understanding speech, asking people to repeat themselves, turning up the volume on the TV or radio, and avoiding social situations because of hearing difficulties. If you are experiencing any of these symptoms, schedule a hearing evaluation with Journey Audiology.
Mobile Servies
How do your mobile services work?
The mobile audiology services are very similar to those that you would receive in any hearing clinic office. Dr. Rachel will talk with you first over the phone (or email if that is preferred) to discuss your specific concerns surrounding your hearing and will make a plan with you about what next steps can be taken. Most likely it will be a hearing test to determine hearing aid candidacy. The testing and hearing aid fitting are all performed in the comfort of your own home using calibrated equipment to ensure that you are receiving the best care possible.
Do I still need in-office visits if I do concierge hearing care?
While many follow-up appointments and hearing aid adjustments can be completed remotely, some services—such as hearing evaluations, ear examinations, or new hearing aid fittings—are best performed in person. We’ll help you determine which visits can be handled remotely.
Can older adults use remote hearing care?
Of course! Many older adults enjoy the convenience of remote hearing care, especially if traveling is difficult or if they are traveling to see grandkids and friends. Our team provides simple instructions and support to make the technology easy to use, and family members are always welcome to assist during appointments. Just give us a call at (651) 661-1052 to set up a remote hearing care appointment.
Can patients outside Hastings receive remote hearing aid support?
Absolutely! If you move, if your hearing aids came from us, or your hearing aids are compatible with our remote programming, we can often provide ongoing support even if you live or move outside of Hastings. We can also do this if you are temporarily away from home and traveling. We’ll let you know if your devices are eligible and if we see any concerns with servicing your location remotely or via telehealth. Contact us by phone today to get more information. Just give us a call at (651) 661-1052.
Can snowbirds receive hearing aid adjustments while traveling?
Yes! We absolutely love our snowbird patients and happily serve our patients a they travel with a variety of needs. One of the biggest benefits of remote hearing care is that many hearing aid programming adjustments can be completed while you’re away from Minnesota. Whether you’re spending the winter in Arizona, Florida, or elsewhere, we’re often able to help you stay connected without interrupting your travels.
Insurance
Do you take my insurance?
We are in the process of getting credentialed with several local health insurance providers, but unfortunately that process can take time. We are working diligently towards being able to accept insurance and strive towards making hearing testing and hearing aids affordable, regardless if you have a benefit.
Insurance carriers we can accept:
- BlueCross BlueShield
- Medicare
- UnitedHealth Group
- TruHearing benefits
- HealthPartners
- NationsHearing
Insurance carriers pending:
- Aetna
- PreferredOne
Do you work with veterans?
Yes! We are credentialed with the VA Community Care Network and we are excited to be able to help veterans in this unique way. If you are a veteran looking to get set up with Community Care services, please call 612-467-1100 and request this clinic. Our fax number is 651-946-0108.
Tinnitus
Can Journey Audiology treat tinnitus?
Yes, but it’s complicated. And because of that, we created a second clinic to serve those who are dealing with tinnitus, misophonia, and hyperacusis.
Journey Tinnitus Relief Center, offers tinnitus and sound sensitivity treatment options including sound therapy and counseling to help manage the symptoms of tinnitus.
Hearing Protection
Do you make hearing protection for local construction workers, farmers, and hunters?
Yes! We proudly serve the hardworking people of Hastings and the surrounding communities. Whether you work in construction, agriculture, manufacturing, or enjoy hunting and shooting sports, we can recommend custom hearing protection designed for your specific environment and lifestyle. We offer custom-made earplugs and SoundGear hearing protection, among other options.
Auracast
What is Auracast?
Auracast is a new type of Bluetooth signal that enables shared audio experiences. Click here to learn more about Auracast.
